<![CDATA[myPractice Software]]> <![CDATA[Automatic Reminder Service]]> We are pleased to announce the immediate availability of the myPractice Auto-Reminder service to our myPractice Live customers.

What is it?
It is a service that will automatically send your Client reminders (SMS and Email) out each day.

For more information please follow this link

]]> <![CDATA[myPractice Version 3.1.1.0 Released (2011-04-20)]]> We've just published a new update for myPractice.  Version 3.1.1.0 can be obtained by clicking the 'Check for Updates' link within myPractice, or 'Check for Updates' in the Windows Start Menu > Programs > myPractice folder.

We have released several updates in the past few weeks, adding functionality and correcting issues as they are raised and encourage all users to udpate as soon as possible.

Cheers.

]]> <![CDATA[myPractice Version 3.0.5.0 Released (2011-02-20)]]> We have released an update to the myPractice Application.

Please see HERE for details on what's new and changes.

Also, please read HERE for details on how to update.

]]> <![CDATA[myPractice Updater]]> There is a new blog post on our website outlining the details of our new myPractice Update process.

Click HERE to read more.

]]> <![CDATA[myPractice February 2011 Newsletter]]> Our newsletter for Feb 2011 is out.

Includes the following items of extreme interest!

myPractice Version 3 Released
Windows Updates
Retrial myPractice Version 3
Renew Your Software Assurance to Update to Version 3
New QLD Phone Number
SMS Global Support
Josh Joins myPractice
Tips 'n' tricks

Go...quickly... read it!

]]> <![CDATA[myPractice December 2010 Newsletter]]>

Full details at http://www.mypractice.net.au/NewsletterDecember2010

December 2010 Newsletter

In This Issue:
Merry Christmas & Happy New Year
Christmas/New Year Support
myPractice Version 3 - Public Release 11 January 2011
Chiropractor Module Coming Soon

]]> <![CDATA[October Newsletter]]> .style1 { border-width: 0px; } .style2 { font-family: Arial; font-size: x-small; } .style3 { font-family: Arial; }


September Newsletter

In This Issue:
Closed Monday 5th October 2009 - Labour Day Public Holiday
Win by following us on Twitter or becoming a Fan on Facebook
Testimonials for myPractice


Closed Monday 5th October  - Labour Day Long Weekend

Our offices will be closed on Monday 5th October, 2009 due to the Labour Day long weekend, we hope everybody has a safe and enjoyable time!  Although we are officially closed on Monday,  as there are other areas outside of NSW that do not have a public holiday we will respond to emergency situations, please phone +61 02 8011 4982 or +64 09 889 0902 and leave a voicemail.  We will be monitoring the phones and if you have an urgent situation, we will call you back immediately.

 

Follow Us on Twitter or Become a Fan on Facebook to WIN!

Here at myPractice we like to think of ourselves as a "modern" company.  Communication trends are changing and there are now other popular means of keeping in touch and up-to-date other than the traditional email.

We like to both keep you up-to-date with what we are doing and also know what you are up to, so that is why you will now find us on both Twitter and Facebook.  Our plan is to update both locations regularly with snippets of information, handy tips and notifications.  It also gives us another medium by which we can talk to you and get your feedback.

If you have a Twitter account and would like to follow us please click here.


And of course we cannot claim to be "with it" if we don't have a Facebook page.  Click here to become a fan of the myPractice Facebook page.


As a wee bribe, if you decide Follow us on Twitter or become a Fan of myPractice on Facebook before 31st October 2009 you will go in the draw to WIN a Western Digital 250GB Passbook (External Hard drive).

The winner will be drawn on 2nd November and notified via either Twitter or Facebook (of course!).


Testimonials for myPractice

myPractice is soon to launch a new website and we would love to share your thoughts of myPractice with our potential customers.  If you have anything nice to say about us and don't mind having your niceties reprinted on our website along with your name please send an email to support@mypracticesoftware.com

That's all for this edition - the next myPractice update will be out by the end of October - more details on Twitter, Facebook and our Blog soon.
]]> <![CDATA[September Newsletter]]>

September Newsletter

In This Issue:
Support Options
Contact Details Update
SMS Global Change
Version 2.21.11.4 Released
Microsoft Office
Conference Exhibitions
Closed Monday 5th October 2009 - Labour Day Public Holiday


Support Options

We've had a large influx of new users over the past few months and we thought it worthwhile to cover off the available Support Options and when they are applicable.

1 - Email Support - Email is our preferred method of Support for anything that is not urgent in nature.  We ask everyone to email non-urgent issues so that we can keep both the phone and Remote Support channels free for those that may have urgent issues.    If you have an urgent issue, please use those other channels to contact us, as your email may not be attended to immediately if we have other tasks going.

We attempt to get back to those that email ASAP and in general it's only a few hours turnaround, and we definitely reply within 24hours of receiving an email.

2 - Remote Support via the LogMeInRescue Remote Support Client.  This should be used when there is an urgent issue that needs immediate attention.  Remote Support is available from 9am-5pm Australian Eastern Time, Monday to Friday (exc. Public Holidays)  Remote Support can take place at other times if pre-arranged.

3 - Phone Support - Our Support line should only be used for urgent issues and only if you are unable to connect via the Remote Support Client.  If we are on other calls or on a Remote Support session it is likely you will be directed to voicemail.  Please leave us your name and number and we will phone you back as soon as we can, usually within a few minutes.

We ask our Customers to respect these Support options for the good of all other users and to assist us in providing the best service we can.

In addition to these support channels, we are working to improve our Help files and also our Online Knowledgebase at http://support.mypractice.net.au.


Contact Details Update

Australia
Sydney - +61 2 8011 4982
Melbourne - +61 3 9016 4312
Brisbane - +61 7 3102 4316
Email - support@mypractice.net.au

New Zealand
Auckland +64 9 889 0902
Email - support@mypracticesoftware.co.nz

Please note that our old Sydney phone number 02 8011 4312 is no longer in use.


SMS Global Change


Version 2.21.11 handles a change with SMS Global.  There is now no need to change the settings in your SMS Global Account when sending from myPractice if you wish to switch between getting replies to email or a mobile phone number.  Simply adjust the reminders setting in the Options screen in myPractice to designate where your replies should go.
 
No SMS Replies accepted - No  replies will come back to you.
Send SMS Replies to Registered Email Address - Email replies go to the email address you have registered on your SMS Global Account.
Send SMS Replies to the Reply Number listed above - SMS Replies will go to the number designated in the Sender ID field in myPractice.
Please ensure you put your Reply number in full international format - e.g. 0414 333 444 becomes 61414333444 (do not include a "+" sign at the beginning of the number).
Note: If you place your Practice's name in the SenderID field (e.g. Sydney Clinic.), this is what the recipient will see, but you will not receive any replies - i.e. It must be a valid mobile phone number to get replies.



*Important note for those using 'Reply 2 Email' with SMS Global.  Several users have reported that they have not received replies to their email address.  In each case the problem was either -

a) replies were going into a 'Junk' or 'Spam' folder on the users computer or
b) the email address set for replies on the SMS Global account was incorrect.

Please check both these things before contacting SMS Global or us.

Version 2.21.11.4 Released

Version 2.21.11.4 is now available for download and includes the new features and bug fixes listed below the upgrade instructions.

Upgrade Instructions: PLEASE READ BEFORE UPDATING.

All myPractice customers on a current software assurance plan are eligible for this upgrade.

For All Users: All users (Network, Solo and Live) who are currently on version 2.21.0 and above can update by simply downloading this file and running the installer. Ensure myPractice is closed before attempting to upgrade. Anyone using a version below 2.21.0 should email us at support@mypractice.net.au before proceeding with the upgrade. 

The installer removes the old version and installs the new.  Your Database and settings are preserved during the update.

Your current version number can be found in the myPractice Title Bar at the top of the screen and also on the startup 'splash' screen.

For assistance with upgrading please send an email to support@mypractice.net.au

If you have previously trialled myPractice and you wish to trial this latest version please contact us to arrange an activation code which will unlock the program for a further 30 Day trial.

New and Changed - in both the Solo and Network Versions

New - Referral Report: Added Practitioner Name (takes Client Practitioner name from Client Details)

New - Referrers (Maintenance): Removed 'Address' button from the Autofilter row. (Please note that the top row in Referrers is a filter row - typing anything in there will filter the list below)

New - Cleaned up Appointment Edit form - now hides/shows fields correctly for a Cancelled Appt

New - Added saving of Grid Layout for all Maintenance Screens - now saves the column order and filter of each grid

New - Added Client Phone Export Report

New - Added "Send Document as Attachment" to the Letter Editor

New - Added ability to send documents via email to other/multiple Recipients as well as the Client. (Address book is coming... for now, additional addresses need to be typed or pasted in.)

New - Added 'Send Securely' button to allow users to send a document encrypted using the ReferralNet Agent (Argus Connect work is underway)

Bug Fix - Transaction Report: Fixed missing GST Amount in Payment Report

Bug Fix - Appointment Edit screen: Default duration not set when user typed in the Consult Type and selected the first item in the filtered list.

Bug Fix - Spell checker fixed in Letter Editor (was not replacing words found to be misspelled)

Bug Fix - Spell checker fixed in Client Details

Bug Fix - Right-click - Add Timestamp in Client History broken.

Plus other minor fixes.

In Network Version

New - Changes to Sync Process - laptops always use sync now whether in or out of office - this is because a number of people have been hibernating when in the office (which uses the direct SQL Server connection) then opening up when Offline and they get a crash (because the server is no longer available)


Which Microsoft Office version do you use?

We're currently looking at the re-working of the Letter editor to add support for new features requested via our Uservoice site.

For compatibility reasons, it would be helpful to us if we knew what the minimum version of Microsoft Word your Practice uses.

To that end, we have a single question survey on our website and would appreciate it if you would click through to the following link and select the version you currently have.

http://www.mypractice.net.au/OfficeVersionSurvey.aspx

Conference Exhibition

Here at myPractice we have just finished our first conference exhibit at the New Zealand Psychological Society Conference in Palmerston North 27th - 29th August, it was a great opportunity to introduce ourselves to New Zealand.  We will also be exhibiting at the New Zealand Dietitians Conference in Napier 9th-11th September.  If you are attending this event, please drop by and say hello.  Glen, Beth and baby Emily will be manning the stand and showing attendees the benefits and features of myPractice.

Closed Monday 5th October  - Labour Day Long Weekend

Our offices will be closed on Monday 5th June, 2009 due to the Labour Day long weekend, we hope everybody has a safe and enjoyable time!]]> <![CDATA[myPractice Version 2.21.9 Released]]>

Read on to see the list of improvements and fixes made since the 2.21.7 release (2.21.7 release listed here)

Installation Notes:

All users who currently have version 2.21.0 or higher can install this update immediately.
If your version is below 2.21.0 (i.e. 2.20 or 2.19 etc), please contact support@myPractice.net.au for information.
Only users with current, valid Software Assurance plans or current Trial users can update to this version.

 

New functionality/updates/fixes since 2.21.7:

Invoice Search caused exception when a non numeric value was entered
Add Invoice Item - added checks for situations where a Client had no appts to be invoiced.
MainForm - Added check to prevent user closing application if it is syncing with the server
Appointment Book - Added better error handling to the popup menu creation
Appointment Book - When deleting, set the default button on the confirmation dialog to 'Cancel' and not 'OK' - hopefully preventing some unintended deletions
Invoicing and Payments - alterations to Invoicing for users who select to use 'Invoice numbering per location' - added location selection dialog for manually created Invoices and Payments
Cleaned up Psych test layouts
Changed the start position of 'Add Email' form so as not to obstruct the Outlook Security prompt
Includes fix for Invoice deletion when manual payments have been added (now removes them correctly)
Fix for the Invoice Search box so it can pick up Multiple Invoices/Payments that may have the same ID number (for practices that use Invoice numbering per location)
Auto-assign Credit if adding an Invoice to a Payment that has a Credit Amount available
Finalised support for SMSGlobal
Fix to the Appointment Summary report (was being filtered on the wrong field)
Added Option to allow sending of 'Adhoc' SMS messages to Clients from the Appointment Book. (requires 'Allow sending of Adhoc SMS Messages to Clients' turned on in the Client Details Options). This allows users to type and send their own messages to Clients. No longer restricted to automatically generated Reminder messages.

]]> <![CDATA[myPractice Version 2.21.7 Released]]> Installation Notes:

All users who currently have version 2.21.0 or higher can install this update immediately.
If your version is below 2.21.0 (i.e. 2.20 or 2.19 etc), please contact support@myPractice.net.au for information.
Only users with current, valid Software Assurance plans or current Trial users can update to this version.

New functionality/Changes/Fixes in Release 2.21.7.0

Letter Editor

Added 'AppointmentDayDate' to the available Letter editor Merge Fields eg "Monday 01/06/2009"
Added call to the Windows Print Dialog when the user clicks 'Print' (allows user to select printer)

Appointment Summary Report

Added radio button filter to allow user to show 'All' appointments, Client 'Appointments' only, or 'Meetings' only. Default is 'All'

Client Details

Have removed the ability to copy/paste text into the "Add Email" window - users are advised to either drag-drop (we support drag-drop from Outlook, Outlook Express and Windows Mail) or if they want to paste text, they can do so in the Phone Call addition box, which now becomes the Phone Call/Other Messages box.  Menus etc updated to show the change.
Added right-click, 'Insert Timestamp' option to all Client Details/Consultation/History Memo/Text fields to cater for the user who likes to use '1 textbox' to record notes over multiple appointments.
Added 'Age' calculation (readonly) box to Client Details (Uservoice request)
Fixed bug in 'Allow All Practitioners to view/edit all Clients' where the option was getting automatically set to false if an Admin changed any option at all. Fixed bug where the same option was not displaying after being set to True.
Client Details Layout - Found cause of Email/SMS/Phone grid disappearing after upgrade and corrected it.

Full Client List

Fixed 'Full Client List' for Time Based queries (was not showing Practitioner)

myPractice Live and Network Mobile users - Improved speed/loading time

Corrected process of loading a Client so that when 'Offline', the Client image file is not searched for on the Network Drive (which obviously can't be reached)
Added option "Load Client Picture" - defaults to false so that unless someone actually wants to use it, it won't slow load time.

myPractice Live and Network Mobile users - Appointment Book

Added flag to stop Appointment Book from loading until the sync process has completed. We've been getting a few Appointment Table locks on startup after the user has been offline for a while.
Added ability for users who sync (MP Live and Network Mobile clients) to recreate their Appointment Book cache if it gets out of sync with the server. see System > Recreate Appointment list menu option

Data Maintenance

Changes to all Maintenance screens to enable user to view records related to any record they select - allows user to identify the records that prevent deletion.
Could not add a Cancellation Reason

SMS Reminders

Added SMSGlobal as an SMS Provider and redesigned the Reminders Options dialog to cater.
Added Reply options for SMSGlobal. Includes 'Reply2Email' and Reply to Mobile. Option also available to get Delivery Reports emailed.

Appointment Book - Editing

Added right click "Set as Current Referral" to Referral field in the Appointment Edit screen. Allows users to update the Current Referral without going to the Clients record.  (right click the referral after selecting it from the list to see the menu)

Invoicing

Added client name to Transaction list (Payments) for Third Party transactions
Bug fix - Fixed bug in Invoice splitting process when splitting 2nd and subsequent invoices into a Third Party "Open" Invoice
Bug fix - Changed Payment creation screen to link the Practitioner ID to the payment when the Payment is manually generated
Bug fix - Some additional error handling to better manage the removal of Invoice Items

Remote Support/Licensing

Fixed LicenseManager startup process from the Help menu - wasn't working - means that Activate License and Remote Support werent working from that menu item.

Psychology module

DASS21 - Scores 2 and 3 were recorded as values '4' and '6' - hence when reloading previously saved results, they didn't appear in the display even thought the scoring was correct.

Reports

Corrections to the Banking (PaymentSummary), and Outstanding Invoices reports to manage the selected date periods correctly
ReferralReport updated to include the option to retrieve referrals based on First Appt Date for a referral or the Referral Date

Updated Invoice Templates and Layouts to cater for new version.



 ]]> <![CDATA[June Newsletter]]>

June Newsletter

In This Issue:
Version 2.21 Released
Price Increase from 1st July 2009
What does myPractice Software Assurance Cover?
Closed Monday 8 June 2009 - Queens Birthday


myPractice Version 2.21 Released

We made it!  After a busy few months which also included the arrival of the newest member of the myPractice family (Glen's baby daughter - Emily) we are pleased to announce that Version 2.21 is online and ready to go for your consumption.  If you would like a refresher of the changes, additions and bug fixes within this latest version please view our March Newsletter.

Click here for the download page

All myPractice customers on a current software assurance plan are eligible for this upgrade.

For Solo Users: All Solo Edition Users who are currently on version 2.20.0.0 and above can update by simply downloading this file and running the installer. Ensure myPractice is closed before attempting to upgrade.  Anyone using a version below 2.20.0.0 should check with us before proceeding with the upgrade.

For Network Users / myPractice Live Users: Important - Network Version users and myPractice Live users who have yet to upgrade to this latest version must contact Support to arrange a suitable date/time for us to update your installation.

For assistance with upgrading please send an email to support@mypractice.net.au

NB.  The invoicing section is no longer placed within the Client Details area.  To enter the invoicing area please click the INVOICES button on the main navigation bar.  Due to the substantial changes to the invoicing area we suggest you read the updated Help Notes on Invoicing.  The Help Notes can be accessed by clicking on HELP within myPractice.

If you have previously trialled myPractice and you wish to trial this latest version please contact us to arrange an activation code which will unlock the program for a further 30 Day trial.


Price Increase from 1st July 2009

All myPractice License prices will increase from 1st July 2009.  The new pricing is as follows:

myPractice Solo Edition - $750
myPractice Network Edition including 1 Client License - $900
Additional myPractice Client License - $595

Bulk Licenses (Including Network Server)
6 to 10 Licenses - $3500
11 to 15 Licenses - $4500
16 to 20 Licenses - $5500

There will be no price increase of Software Assurance or the myPractice Live Service at this stage.

What does my Software Assurance Plan cover?

myPractice Software Assurance ensures you receive the latest minor and major updates as well as all phone, email and remote support directly relating to myPractice.

What is not supported? Computer hardware problems, network configuration issues (eg Firewall, VPN, Routing and Remote Access), network connection problems or any other computer issue not directly related to or caused by myPractice.


Closed Monday 8th June - Queens Birthday Long Weekend

Our offices will be closed on Monday 8th June, 2009 due to the Queens Birthday long weekend, we hope everybody has a safe and enjoyable time!]]> <![CDATA[March Newsletter]]>

March Newsletter

In This Issue:
Support 3/3 > 13/3
What's new in Version 2.21 (releasing soon)
myPractice Blog
Uservoice feedback website

Support 3/3 > 13/3

From 3/3 > 13/3 Mel is on leave. To ensure a response to your questions, please send all emails to support@mypractice.net.au and not directly to Mel.

myPractice Version 2.21 coming out soon

We are currently finishing and testing version 2.21. We had hoped to have it out this week, however we ran across a couple of issues that required tweaking of some of the Invoicing code. Our new target release date is 23rd March.
There will be more info, blog posts and some screencasts made available w/c 16th March to explain the new changes.

Below is a list of some of the changes that are coming in this next version.

In both the Solo and Network Versions

New - Invoice screen extracted from Client Details Interface - now visible in its own window and can be shown using the "Invoices" button on the Main Screen.

New - Added ability to Invoice multiple Appointments on a single Invoice.



New - Added ability to assign a Payment across multiple Invoices.

New - Added ability to assign 'Credit' to a Client or Third Party account.



New - Invoice/Payment Search - Search and 'Go to' Invoices or Payments by entering the Invoice or Payment ID.



New - Introduced the concept of 'Open' and 'Closed' Invoices. Open Invoices can have additional Appointment Items added to them and have basically been introduced for Invoicing Third Party billers* such as Insurance Companies where it is desirable to bill them for all Client Appointments on one Invoice. (*Can also be used for Clients)

New - 'Create Invoice' from the Appointment Book now prompts the user to choose whether to Invoice the Client or a Third Party. If the Clients 'Bill to' value is set in Client Details, this value will be used to populate the "3rd Party to be Invoiced" field. If the Client or Third Party has an 'Open' Invoice, the user is prompted to use that Invoice or create a new one.





New - New 'Add Invoice Item' screen - Groups Products and Services by Category - auto filter functionality added .

New - Appointment Edit screen - Groups Products and Services by Category in the Consultation Type selection list

New - Data Maintenance - navigating away from a screen without applying changes now prompts the user



New - Report - added "Open Invoices" Report.

New - Report - added "Appointments Not Invoiced" Report.

New - Updated Client Search to allow search by First or Last name (can be changed at runtime).

New - Added ability to define a Colour for a Category (aka Account) to be shown in the Appointment Edit screen.

New - Added ability to switch between displaying Clients in FirstName/LastName and LastName/FirstName order in the Client Details screens.

New - Added 'Suggestions' link to our Uservoice page - visible always on top of Main screen.



New - Marital Status added to Client Details and Maintenance section.

New - Benefit Types added to Maintenance section.

New - Added Cancellation Reason text to Appointment Summary Report.

Bug Fix - Fixed bug in Transaction Report (should never have been grouped by ItemQty).

Bug Fix - Full Client List - Any client with an appointment after the selected "to" date parameter was ignored when running and Custom date range report.

Bug Fix - Fixed setting the Next Invoice and Payment ID's from Options - was completely broken and useless.

Bug Fix - Crash when no file selected for Restore and User clicks the Restore button.

Bug Fix - 'Auto generate Client Payment' bug - Turning it off for one Invoice meant it turned off for the whole Application.

Bug Fix - Appointment Summary Report - Location was missing from the Output.

Bug Fix - Client Export - fixed bug where the list was not cleared before running a 2nd or subsequent search - this was causing 'double-ups' of Clients in the report.

Bug Fix - Consultation Notes - When opening a new Client with no Consultation history after having a Client open that does have previous consultations, the old 'Previous Consult' notes are not cleared and show up as tooltips for the new Client when there should be nothing.

Bug Fix - Cancelling an Appointment did not cancel the associated Reminders. - SMS's and Emails were sent when they should not have been.

Bug Fix - Medicare Expiry date was not being recorded in the correct format.

In the Network Version only

New - Added filtering of Client Details to (optionally) prevent Practitioners from seeing the Consultation and History info from other Practitioners Clients.
Notes: This is Managed via the Admin person who can switch it on or off - Anyone can assign a Practitioner if none is currently selected and all Practitioners will be able to see/edit Client Private Data until a Practitioner is assigned. Once the Practitioner is assigned, only that Practitioner can view and edit Private data and only that Practitioner can change the Assigned Practitioner to another.

New - Added Practitioner drop down to the "New Client" screen to allow a Practitioner to be assigned when Client is created.



New - Alert system (popup messages) - Includes "Click and reply" - 'acknowledge' and 'acknowledge' all buttons

New - All Data Maintenance screens are now available in 'Offline' mode

New - Added "User ABN" to allow Practitioners to Optionally use their own ABN/Business Registration Number instead of the Businesses ABN

New - Item Sales Report - Added Practitioner - this enables grouping of this report by Practitioner.

New - Updated Client Export to Include Practitioner.

Bug Fix - multiple fixes to improve offline performance.

Bug Fix - Client Delete button should only be available to Admin Users.

Bug Fix - User List - User list now correctly displays users throughout the application, based on whether their account is enabled or disabled.

Bug Fix - Error reported when refreshing Network Status to 'Online' and Appointment Book is not visible.

Bug Fix - Fixed bug in the Client Layout where switching between Reception and Practitioner would cause the Client Layout to get screwed up.


For myPractice Live and Network 'offline' users only

New - 'Attempt Reconnect' button added to Network Connection icon (bottom right of main screen) - allows users to reconnect to the server without restarting myPractice

Bug Fix - Multiple fixes to improve offline performance.

Bug Fix - Calendar list would cause application to crash when changes were made in the 'Live' edit ion.

myPractice Blog

http://blog.myPractice.net.au/

The purpose of the myPractice Blog is twofold.

1. To keep our customers, both current and potential, "in the loop" as far as our development plans go.

2. To show and discuss upcoming features and to solicit feedback on those features.

"Uservoice" feedback website

http://myPractice.uservoice.com

The Uservoice site gives you a place to give us your ideas, your wishes and other feedback. When you enter a suggestion onto the Uservoice website others can vote on its importance, thereby giving us a clearer indication of what you, the myPractice User Community want to see in the program. We encourage you to visit, sign up and vote and comment on existing suggestions or raise your own suggestions.

]]> <![CDATA[Blog post - Changes to Invoicing and Payments (Part 2)]]> http://blog.myPractice.net.au for the full article
]]> <![CDATA[myPractice Blog launched]]>
"The purpose of the blog is twofold:
  • to keep our customers, both current and potential, 'in the loop' as far as our development plans go.
  • to show and discuss upcoming features and to solicit feedback on those features"
Recent articles:
myPractice - Welcome
Invoicing and Payments in myPractice (Part 1)

]]> <![CDATA[December Newsletter - Merry Christmas]]>

December Newsletter

In This Issue:
Merry Christmas and Happy New Year
Christmas/New Year period – Support availability
Current Release
User Voice
myPractice Live Service
Due in 2009

Merry Christmas and Happy New Year

We wish you and your family a very merry Christmas and all the best for 2009.  We look forward to bringing you more new and exciting features within myPractice in the New Year and thank you for your on-going support throughout 2008.


Christmas/New Year Support Hours

Closed from 12pm AEDST, 24th December and all Public Holidays  - for all other days between 27th December and 5th January 2008 myPractice Support will be limited to email support only - support@mypractice.net.au

For system down/critical support during this time please phone us and leave a message, we will get back to you ASAP.

Sydney - 02 8011 4312 or 02 8011 4982
Melbourne - 03 9016 4312

myPractice Version 2.20.6.1 Release Notes

Your current Version number can be seen at the top of this screen, on the splash screen at startup, or via the Help > About menu option in myPractice

For Solo Users:  Everyone can install this update as long as they currently have version  2.18.13 or above installed (ie 2.19.0.0 or 2.20.0.0 etc).  Solo Version users who have a version below 2.18.13 must contact support@mypractice.net.au to arrange for a database update to be applied, before installing this upgrade.

For Network Users / myPractice Live Users:  All users who have been updated to 2.20 or above can run this update without our intervention (eg 2.20.0.0, 2.20.3.0 etc).  Users who have anything below 2.20 (eg 2.19.?, 2.18.?) must contact support@mypractice.net.au to arrange for a database update.

Solo and Network Users click here to download install file

All Versions

New - Spell checker added to Client History/Consultation areas

Bug fix - Reminders sent via Appointment Book were not showing as 'Sent' even though they were.

Bug fix - myPractice will now recover from situations where the configuration file has been corrupted

Bug fix - Time scale in Appointment Book not being saved correctly when the user is in 'Work Week' view

Network Version

New - 'Low graphics mode' option added to the Options > Miscellaneous tab.  This is an experimental feature for users who are experiencing freezing on Terminal Server sessions - particularly after being disconnected and reconnecting.

Bug fix - Workaround added to alleviate Windows 2003 server problem with configuration files.

myPractice Live

Bug fix - working offline was slow due to myPractice constantly attempting to synch with the Server

Psychology Module

Bug fix - Psych module: DASS 21 question test - scores should be doubled

User Voice

Introducing User Voice.  User Voice is a great new site that thousands of businesses are now using to collect feedback from their customers.  

When you visit www.mypractice.net.au you will now see a "feedback" button displayed to the right of screen.  Click the "Feedback" button to be taken to User Voice, our new feedback forum which provides us with an outlet to easily hear your ideas and opinions in regards to the future features to be included within myPractice. 

With User Voice you can create a new suggestion, comment and give votes to an already existing suggestion. Each time a suggestion or comment is made, we know about it and will always take into consideration your thoughts and suggestions before planning our development schedule.



myPractice Live Service
The myPractice Live service is moving along nicely and our Servers have had excellent performance with only a few minutes downtime (for scheduled updates in the middle of the night) in the last 3 months.  Our servers are monitored by third party service 'Pingdom' and the details and the current status of our servers are publicly available and can always be seen here.

Due in 2009

Multi Appointment Invoicing, MYOB Export, Medicare Online and much more.  Stay Tuned!


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