My Software Assurance has expired - what are my Support options? - Powered by Kayako eSupport Help Desk Software

08 Sep 2010

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	My Software Assurance has expired - what are my Support options?

Article Once your Software Assurance has expired you are no longer eligible for free myPractice Updates, Remote, Phone or Email Support.

Should you wish to obtain our help, you can purchase a Support Incident at $150 per Incident. Or you can bring your Software Assurance up-to-date by purchasing another 12 mths or by paying the monthly fee for the number of months since your Software Assurance has expired.

Each Software Assurance contract commences from the expiry date of your previous contract.

Examples:
Your Software Assurance expires on the 31st April and you have purchased another 12 month contract - you are eligible for Support and Upgrades until 31st April next year.

Your Software Assurance expires on the 31st April and you have subscribed to our 'pay-by-the-month' Contract - You are eligible for Support and Upgrades for each calendar month that your Software Assurance subscription remains paid.

Your Software Assurance expired on 31st January and you did not renew it until 1st May and you have purchased a 12mth Contract. Your contract end date is calculated from the expiry date of your previous contract. ie. you are covered until 31st January the following year.

Your Software Assurance expired on 31st January and you did not renew it until 1st May and you have purchased a 'pay-by-the-month' Subscription. Your contract end date is calculated from the expiry date of your previous contract. Therefore, you must pay the 'per-month' cost between your Expiry date and the Renewal date to bring your contract back into good standing. i.e. You need to pay for Feb, Mar and April to bring your contract up-to-date and then continue to ensure that your subscription is paid each month to ensure continuity of service.

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17 Sep 2008 5:21 PM